Job Title

Head of Customer Product

Company Profile

Company Description

  • At finn our mission is to make mobility fun and sustainable: We help everyone who loves driving their own car but refuses the struggle, commitment and intransparent costs associated with car ownership. We achieve this by offering all-inclusive, immediately available, monthly car-subscriptions. Best thing, yet: While you drive we plant trees as every journey is CO2 compensated"

Job Description

  • finn.auto - Head of Customer Product (m/f/x)

    Join finn.auto to make car ownership fun & sustainable and play a key role to fulfill our mission of building the most popular car subscription platform in the world. We launched in 2019, offering a monthly flexible car-subscription.

    // Mission

    As Head of Customer Product at finn.auto, you are directly responsible for defining an amazing and engaging experience for our customers after they signed up for a subscription with finn.auto. To achieve this, you will set the vision, derive a strategy and lead the development of a stellar subscription (e.g. add-on services) and digital customer product (web and mobile). The innovative services the product offers will not only be engaging for our customers and create additional revenue but also enable the scale of our customer care team by reducing manual workload through self-services. In close collaboration with other departments, your ultimate goal is to maintain our phenomenal NPS score and to support retention.

    // Objectives

    • Drive a winning product strategy & roadmap: With your visionary nature, it is your responsibility to define a vision and strategy for our subscription and customer product. Based on your deep understanding of our customer’s needs, your ultimate goal is to turn our customers into fans by providing meaningful and engaging services.
    • Implement an exceptional customer experience: You are responsible for designing and implementing a top notch customer journey after signing. Your focus will be to maximize excitement of our customers before they receive their car and to ensure a seamless experience during the subscription. Your efforts provide the highest level of customer satisfaction leading to a world-class NPS.
    • Build an engaging digital customer product: With sound experience in product management, you lead the development and roll out of our active customer product (web and app). In close collaboration with your Product Manager and Tech Team, you deliver features that put our customers in the driver seat and enable our customers to manage their subscription easily, e.g. via implementing self-services.
    • Support to define “subscription” at finn.auto: In addition to the described web/app product, you also contribute to shape and expand our core subscription product by rolling out add-on services (e.g. charging cards). The services should not only provide additional benefits to our customers but also add revenues for finn.auto. To get there, you will find and onboard the best partners and services providers out there.
    • Hire and lead a winning team: You will lead and structure a team of AAA players. Working closely with your team, you will go the extra mile to coach and develop your team members on a daily basis.

    // Skills and Requirements​

    • Graduated top of your class with a Masters degree in business administration, technology management or similar from a top-tier university.
    • 4+ years of professional experience in building customer-facing products from the ground up, preferably in a high performance environment like a fast-growing startup.
    • Ability to constantly see the bigger picture and manage to inspire others with your visions. You are always one step ahead through anticipatory action and come up with effective new plans for growing the product.
    • Track-record in designing exciting, innovative and high-quality customer journeys.
    • Strong solution finding abilities with new, creative approaches on how to overcome challenges.
    • Customer obsession and eagerness to develop a deep understanding of our customers’ needs.
    • Meticulous attention to detail and joy in precise working.
    • Experience in leading and coaching others.
    • Ability to hire AAA players for your team (and the company).
    • Automation-first mindset.
    • Fluent in German and English.
    • Genuine interest in and curiosity about the mobility industry.

    // Values We Share

    • Customer first - Always focus on our customers’ needs. Reduce complexity, increase quality.
    • Own it - Be entrepreneurial in everything you do. Take responsibility for your individual and finn's overall goals.
    • Embrace the struggle - Apply attention to detail and don't shy away from tough decisions. Never stop getting your hands dirty.
    • We grow and succeed together - We help each other to succeed as a team and grow as individuals. We love to fight and to win together.
    • Be honest and open-minded - Always speak out the truth, even if it hurts. Dare to be authentic and embrace others' authenticity.

    // Compensation Package

    • Excellent fixed salary.
    • Virtual equity share of the company.
    • 1,500€ yearly personal development budget: We constantly motivate and fund you to learn, grow and advance your potential.
  • Job Type

    Permanent

  • Designation

    Head of Customer Product

  • Stream

    Business Development

  • Location

    Munich (München) - Germany

  • Experience

    8.00 - 20.00 yrs

  • No of Positions

    1

  • Mandatory Skills

    Product Management,Top Management,Customer value management (CVM)

  • Desired Skills

    roadmap ,Product Vision

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