Customer Care Manager

Customer Care Manager - finn.auto

Datum der Veröffentlichung: Nov 08, 2022

Auftragsdetails

Ort:

New York, New York, United States of America
Gesellschaft:

finn.auto
Typ:

Full Time/Permanent
Shift:

First Shift (Day)
Karrierelevel:

Experienced Professional
Positionen:

5
Erfahrung:

3 Year
Geschlecht:

Keine Präferenz
Grad:

Masters
Vorher bewerben:

Nov 30, 2023

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Job Summary

At FINN our mission is to make mobility fun and sustainable. We achieve this by offering all-inclusive, monthly car-subscriptions. For every car that our users drive, we offset their CO2 emissions. Join our movement.

Detailed Description

Your Role

As a Customer Care Manager at FINN, you are responsible for managing our Customer Care Specialists to deliver the best-in-class service for our customers. You are the first escalation point for our customers’ inquiries and introduce new standards for the best customer experience. You keep an eye on the current workload of your department and have experience growing and scaling a successful customer service team.

Your Responsibilities

Process customer inquiries: Actively listen to and support our customers throughout the duration of their subscription periods. You will lead your team towards ensuring that our customers are the happiest car owners ever.
Manage a team and optimize workstreams: Responsible for leading a team of Customer Care Specialists to provide best-in-class customer experiences for our customers. You will evaluate existing processes while actively incorporating best practices to streamline you and your team’s work.
Disseminate insights cross-functionally: Keeping your finger on the pulse of our customer sentiments and pain points. You will be identifying trends in customer issues and communicating with cross-functional teams to help enhance our user experience.

Your Profile

Successfully completed bachelor’s degree; focus on business management or administration a plus
3+ years of experience in customer care/service
Track record of successfully managing a team and providing best-in-class customer care experiences
Previous experience in consumer-focused tech or e-commerce startups preferred
Excellent with communication - both verbal and writtenExtremely structured and detail-oriented, and curious about existing processes and like to optimize your work
Interested in mobility and want to shape the future of mobility with us

Why Work at FINN?

Competitive salary with equity participation of the company
Annual personal development budget of $1,500
A baseline comprehensive medical insurance plan with all premiums paid by FINN. An additional 7 plans are available to satisfy any specific personal circumstance (with employee contributions), including an HSA option
401(k) with match eligibility for all full-time employees
You want to drive your own car with FINN? – Subscribe to a FINN car and receive a generous employee discount (subject to availability)

Interested?

Please upload your resume and transcripts online. Our hiring manager Martin is looking forward to your application!

Equal Employment Opportunity

FINN is an equal opportunity employer. We prohibit discrimination and harassment of any type relating to race, color, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We’re revolutionizing car ownership by breaking down barriers to access and are committed to creating a team that is reflective of our customers. We embrace and celebrate diversity and are dedicated to creating an inclusive environment for all employees.

Fähigkeiten benötigt

Customer Success Manager

Job is expired

Company Overview

finn.auto

Munchen, Bayern, Germany

0 Aktuelle Stellenangebote

Always on the move,completely carefree We're revolutionizing conventional car ownership and making driving with FINN as easy as buying shoes online. An instant, flexible car subscription from your favorite brands that includes everything except fo... Read More

Auftragsdetails