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Detailed Description

Job Summary:  

The Human Resources Manager position is responsible for supporting the Human Resources practice and objectives in order to provide an employee-oriented, high performance culture.  This includes development and synchronization of policies, processes, programs and metrics to support Human Resources functions and Company values.

Essential Functions:       

• Develops and implements regional strategies and programs including policy development, review and amendments in line with employment legislation, Company policy and best practice.

• Makes recommendations for improving existing benefits programs.
• Ensures all HR policies relating to employee relations are kept up to date with employment law changes.
• Creates and maintains the necessary documents and forms to support the policies and procedures put in place.
• Participates in developing department goals, objectives and systems.
• Participates in global synchronization and streamlining, at times lead integration workstreams.
• Advises management in appropriate resolution of employee relations and absence issues.  Attends manager and colleague meetings as necessary.
• Ensures the hiring process is structured, efficient, and fits within the guidelines of the company’s Standard Operating Procedures (SOPs).
• Creates and facilitates relevant training programs.
• In some instances, acts as the liaison between HR and Payroll.
• Maintains HRIS system and update as necessary in a timely manner.
• Responds to inquiries regarding policies, procedures and programs, ensuring smooth communication and prompt resolution of all queries.
• Creates and maintains job descriptions for all permanent full-time and part-time roles.
• Conducts workplace investigations and follow-ups on employee concerns.
• Works in partnership with all employees to resolve issues and disputes including employee relations cases such as disciplinary and grievance.
• Ensures that confidentiality and relevant data protection requirements are met at all times.
• Conducts, new employee orientations and other sessions as deemed appropriate in the area of employee relations.
• In some countries, coordinates requests sent to the HR Department inbox and signposting requests to relevant HR Department team members.
• Manages human resources operations by recruiting, selecting, orienting, training, coaching, counseling, and developing HR staff.
• Ensures the HR Team appropriately, effectively and professionally addresses employee relation issues.
• Ensure compliance with local regulations by understanding and staying current with applicable regional laws.
• Leads employee engagement and recognition initiatives.
• Fosters and maintains a positive and professional working relationship with all customers, including: management staff, contract staff, permanent hires and clients.
• Other duties as assigned.

Necessary Skills and Abilities:

• Possess effective written and oral communication skills; ability to write, type, express or exchange ideas of a technical nature by means of the spoken word; convey information/instructions accurately; receive detailed information through oral or written forms and to translate those instructions into physical execution of tasks.
• Working knowledge of Microsoft Word, Excel, Outlook; knowledge of ACT, VISIO, and PowerPoint desired.
• Ability to sit and type for long periods of time.
• Ability to coach managers and colleagues.
• Must be organized.
• Able to multitask.
• Discreet and ethical.
• Strong problem solving skills.
• Extensive knowledge and experience in Conflict Management, Federal and Multi-State Labor Laws, Benefits Administration, Compensation, Recruitment, Employee Relations and Employee Development.

Educational Requirements:

• B.S./B.A. in Human Resources or related field required.
• Comprehensive knowledge of labor laws, leave laws, performance management, benefits, compensation, organizational planning & development and employee relations.
• Professional certification such as SHRM PHR or Chartered Institute of Personnel and Development (CIPD) desired.
• CIPD Level 5 desired.

Experience Requirements:

Minimum 7 years’ experience in Human Resources field required.