For the past 20 years, ProPharma has improved the health and wellness of patients by providing advice and expertise that empowers biotech, med device, and pharmaceutical organizations of all sizes to confidently advance scientific breakthroughs and introduce new therapies. As the world’s largest RCO (Research Consulting Organization), ProPharma partners with its clients through an advise-build-operate model across the complete product lifecycle. With deep domain expertise in regulatory sciences, clinical research solutions, quality & compliance, pharmacovigilance, medical information, and R&D technology, ProPharma offers an end-to-end suite of fully customizable consulting solutions that de-risk and accelerate our partners’ most high-profile drug and device programs.
We are currently looking for a new addition of our team based out of the UK who will take the pivotal role of ‘Implementation Manager’. In this pivotal function, the successful applicant will be responsible for the onboarding and implementation of ProPharma’s client contracts and services as well as maintaining existing client relationships. This position will also support Business Development processes, effectively manage and support clients during the set-up phase, extensions, maintenance and service evolution.
Key responsibilities
Manager Client relationships during setup phase and maintain key relationships across our client network.
Take responsibility for the agreement of processes
Manage and negotiate key service agreements and lead client meetings
Develop excellent working relationships with clients, internal business units and other key stakeholders
Support Business development processes where necessary and support business growth opportunities with new and existing customers
Implement and maintain a project plan that supports the effective implementation and management of the project
Proactively manage the entire project within expected timeframes whilst delegating tasks out appropriately to supporting client service team members and other business units as appropriate.
Identify and facilitate process development and implementation of change, including suggestions on best practice, efficiency, service growth and infrastructure.
Effectively communicate project status to the client and business units.
Maintain awareness of budget and cost implications to the business.
Engage with business units and clients to be able to identify and anticipate potential issues.
Develop and offer solutions to minimize disruptions to the implementation of services.
Evaluate the success of the project and share best practice within Client Services and other business units.
Ensure market knowledge is kept up to date with the latest requirements
Skills required
Ideally educated to BSc of higher within a life-science or appropriate discipline to suit the needs of the position
Must be able to demonstrate at least 3 years’ experience working in contract or project management within the life sciences sector
Ideally skilled working in a multinational environment
Fluent in English
Strong stakeholder skills
Enthusiastic and motivated
We celebrate our differences and strive to create a workplace where each person can be their authentic self. We are committed to diversity, equity, and inclusion. Employees are encouraged to unleash their innovative, collaborative, and entrepreneurial spirits. With a holistic approach as an Equal Opportunity Employer, we provide a safe space where all employees feel empowered to succeed.
ProPharma Group is the leading global, independent, single-source provider of regulatory, clinical, and compliance services serving the pharmaceutical, biotechnology, and medical device companies. Our team of experts brings a comprehensive portfolio... Read More
