Information Technology Innovation & Implementation Specialist

Information Technology Innovation & Implementation Specialist - Leiden Based - propharma group

Datum der Veröffentlichung: May 01, 2023

Auftragsdetails

Ort:

Leiden, South Holland, Netherlands
Gesellschaft:

propharma group
Typ:

Full Time/Permanent
Shift:

First Shift (Day)
Karrierelevel:

Experienced Professional
Positionen:

5
Erfahrung:

3 Year
Geschlecht:

Keine Präferenz
Grad:

Bachelors
Vorher bewerben:

Nov 30, 2023

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Job Summary

For the past 20 years, ProPharma has improved the health and wellness of patients by providing advice and expertise that empowers biotech, med device, and pharmaceutical organizations of all sizes to confidently advance scientific breakthroughs and introduce new therapies. As the world’s largest RCO (Research Consulting Organization), ProPharma partners with its clients through an advise-build-operate model across the complete product lifecycle. With deep domain expertise in regulatory sciences, clinical research solutions, quality & compliance, pharmacovigilance, medical information, and R&D technology, ProPharma offers an end-to-end suite of fully customizable consulting solutions that de-risk and accelerate our partners’ most high-profile drug and device programs.

The IT Innovation and Implementation Specialist position is responsible for supporting the configuration and maintenance of new systems, applications and hardware and ensuring a positive experience for our customers and clients.

We are looking for candidates with an interest in IT looking for a starting point to build their career. If you are a new graduate or have some experience with IT this role may be a great fit for you. You will support the management, configuration and distribution of IT assets primarily from our Leiden office - however travel to our UK and European offices will also be required on occasion.

Detailed Description

Essential Functions:

Support the development of product life cycle processes and procedures.
Collect and analyse data and define client/customer objectives.
Translate professional requests into technical steps to implement.
Define and execute delivery, implementation plans and workflows.
Support the Innovation and Implementation Manager in planning, developing, and managing changes to technical solutions (systems, software, hardware) to match the company’s and client requirements.
Test and troubleshoot final system setup and configuration.
Document and deliver training to colleagues and clients following implementation.
Support the integrity of ticket management systems.
Attend and/or represent the Innovation and Implementation team at arranged meeting(s).
Work across departments (applications/service desk/ITSM) to ensure full understanding of ProPharma products and configuration.
Create and update documentation, including training material for publishing in EQMS, solutions within the Global Service Desk and any other requested by your manger.
Create and produce reports based on service usage for internal and external customers.
Travel to other ProPharma Office locations.

Necessary Skills and Abilities:

Full professional proficiency in Dutch and English
Knowledge of or experience with cloud applications (IaaS, PaaS, Saas, Google WS).
Ability to work on multiple concurrent implementations (projects).
Self-starter who can work independently.
Good problem solving and critical thinking skills.
Good written and oral communication skills.
A good level of accuracy and attention to detail.
Exceptional customer service skills.
Good organization and personal time management.
Good interpersonal skills for interactions with team members, executive members, and commercial partners.
Able to think up imaginative and innovative solutions to problems.
Able to work within a team in a positive, open, and professional manner.

Qualifications:

Completion of Secondary Education
Agile or Prince2 foundation qualification (preferred)
IT specialist certification (preferred).

We celebrate our differences and strive to create a workplace where each person can be their authentic self. We are committed to diversity, equity, and inclusion. Employees are encouraged to unleash their innovative, collaborative, and entrepreneurial spirits. With a holistic approach as an Equal Opportunity Employer, we provide a safe space where all employees feel empowered to succeed.

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Company Overview

propharma group

Berlin, Berlin, Germany

0 Aktuelle Stellenangebote

ProPharma Group is the leading global, independent, single-source provider of regulatory, clinical, and compliance services serving the pharmaceutical, biotechnology, and medical device companies. Our team of experts brings a comprehensive portfolio... Read More

Auftragsdetails