IT Service Desk Technician

IT Service Desk Technician - propharma group

Datum der Veröffentlichung: Apr 25, 2023

Auftragsdetails

Ort:

Hyderabad, Telangana, India
Gesellschaft:

propharma group
Typ:

Full Time/Permanent
Shift:

First Shift (Day)
Karrierelevel:

Experienced Professional
Positionen:

4
Erfahrung:

3 Year
Geschlecht:

Keine Präferenz
Grad:

Bachelors
Vorher bewerben:

Nov 30, 2023

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Job Summary

For the past 20 years, ProPharma has improved the health and wellness of patients by providing advice and expertise that empowers biotech, med device, and pharmaceutical organizations of all sizes to confidently advance scientific breakthroughs and introduce new therapies. As the world’s largest RCO (Research Consulting Organization), ProPharma partners with its clients through an advise-build-operate model across the complete product lifecycle. With deep domain expertise in regulatory sciences, clinical research solutions, quality & compliance, pharmacovigilance, medical information, and R&D technology, ProPharma offers an end-to-end suite of fully customizable consulting solutions that de-risk and accelerate our partners’ most high-profile drug and device programs.

As an IT Service Desk Technician, you will provide internal 1st line IT Support for ProPharma staff, providing an excellent customer experience relating to incidents and faults with end-user technology equipment and services.

Detailed Description

Essential Functions:

Act as the first point of contact for Service Desk incidents.
Taking inbound customer calls and accurately perform initial ticket review within the Service Desk Ticketing system, ensuring customers are kept up to date and escalating issues where appropriate.
Provide assistance and training on approved software utilised on ProPharma Group IT systems.
User Account Management – managing new hire account creation, account changes and terminations.
Provide documentation for self-help, known issues and work-around's.
Other duties as assigned.

Essential Skills and Qualifications:

Ability to work on a Rota basis including late shifts in the IST Time zone
Candidates must have: At least 2 GCSEs, or equivalent, at grade C or above, including English and ICT/Technology
A demonstrable interest in IT customer service.
Excellent written and oral communication.
Good ororganizationnd personal time management.
Good level of accuracy and attention to detail.
Good interpersonal skills for interactions with team members and clients.
Good understanding of MS Office suite and AD account management

Desirable:

BTEC Diploma in IT or equivalent
ITIL Foundation certificate

We celebrate our differences and strive to create a workplace where each person can be their authentic self. We are committed to diversity, equity, and inclusion. Employees are encouraged to unleash their innovative, collaborative, and entrepreneurial spirits. With a holistic approach as an Equal Opportunity Employer, we provide a safe space where all employees feel empowered to succeed.

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Company Overview

propharma group

Berlin, Berlin, Germany

0 Aktuelle Stellenangebote

ProPharma Group is the leading global, independent, single-source provider of regulatory, clinical, and compliance services serving the pharmaceutical, biotechnology, and medical device companies. Our team of experts brings a comprehensive portfolio... Read More

Auftragsdetails