Auftragsdetails

Detailed Description

For the past 20 years, ProPharma has improved the health and wellness of patients by providing advice and expertise that empowers biotech, med device, and pharmaceutical organizations of all sizes to confidently advance scientific breakthroughs and introduce new therapies. As the world’s largest RCO (Research Consulting Organization), ProPharma partners with its clients through an advise-build-operate model across the complete product lifecycle. With deep domain expertise in regulatory sciences, clinical research solutions, quality & compliance, pharmacovigilance, medical information, and R&D technology, ProPharma offers an end-to-end suite of fully customizable consulting solutions that de-risk and accelerate our partners’ most high-profile drug and device programs.

Job Summary:

The Telephony Services Coordinator position is responsible for supporting the Service Delivery Manager with the introduction, management, and termination of IT services used by ProPharma Group staff and clients, with a focus on Telephony Services.

Essential Functions:

• Support the development of product life cycle process and procedures.

• Assist in planning and developing service solutions to match the company’s business requirements.

• Provide telephony subject matter expertise support to users and maintain relevant documents.

• Help maintain the integrity and security of the company mobile phone solution.

• Support and maintain user’s telephone accounts.

• Aid in the delivery of projects as required.

• Support the integrity of ticket management systems by monitoring allocated team tickets and escalate where necessary.

• Attend and/or represent the Service Delivery Team at arranged meeting(s).

• Create and update documentation, including training material, for publishing in eQMS.

• Support the procurement processes for the IT Department.

• Create and produce reports based on service usage for internal and external customers.

• Provide cover for the Asset Management and User Accounts Coordinators during times of absence.

• Travel to ProPharma Group office locations as and when required to support delivery of services to clients and staff.

• Other duties as assigned.

Necessary Skills and Abilities:

• Critical thinking skills, as well as creative problem solving with innovative solutions to problems.  

• Good written and oral communication skills.

• Level of accuracy and attention to detail.

• Ability to follow processes and procedures to prioritize and manage several ongoing tasks at the same time.

• Good organization and time management, able to work unsupervised with a high level of productivity.

• IT application knowledge including the Microsoft Office Suite of products.

• Understand project and change management methodologies.

• Ability to work and interact with all levels within the organization.

• Strong focus on customer service.

Educational Requirements:

• Completion of Secondary Education (e.g., Associates Degree, at least 5 GCSE’s including English/Math).

Experience Requirements:

• 1-2 years applicable administrative experience.