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Detailed Description

Essential Functions:

Supervision, mentoring, and advice will be provided to support the Medical Information Assistant in the conduct of the responsibilities listed below.

General Administration Responsibilities

• General administrative duties as delegated by the Manager.
• Answering the main telephone line into the Company in a professional
• manner and transferring calls as appropriate.
• On an ad-hoc basis providing reception cover which includes meetings,
• greeting, and signing in all visitors to the ProPharma Group office in a
• friendly, courteous and professional manner.
• Supporting the filing clerks including opening the daily mail received into
• the company, franking and posting the mail, filing, archiving and
• checking stationery stocks.

Effectively perform in at least three of the following task areas:

• MI Correspondence
• Client Reports.
• AE/PQC/PE Receipting
• Article Delivery Service
• Data Documents
• Booking training
• Personal Training Records
• Travel & Accommodation
• Test Marking

Quality Assurance

• Maintaining a good level of quality in all aspects of the job.
• Complying with the procedures documented in the Company Standard Operating Procedures (SOPs) and Working Instructions (WIs).

General

• Having a solid working knowledge of, and to comply with, the Standard Operating Procedures of ProPharma Group.
• Working in a professional manner at all times, with clients, customers, team members, and management.
• Complying with the Company’s Health and Safety Policies.
• Ensuring the Confidentiality Statement within the Contract of Employment is always adhered to in respect of the data and property of ProPharma Group, its clients and employees of the business.
• Ensuring that any confidential information or personal data related to ProPharma Group and its clients is managed in accordance with Data Privacy regulations as described in ProPharma Group SOPs.
• Other duties as assigned

Educational Requirements:

• Graduate with two years of relevant work experience may be substituted in lieu of education in the specific fields listed above.

Qualifications:

• Able to work within a team in a professional manner.
• Sound written and oral communication skills.
• Good accuracy and attention to detail skills.
• Solid level of productivity on all tasks.
• Sound organizational and prioritizing skills showing an effective
• workload management system.
• Able to understand and follow processes.
• Pleasant and professional telephone manner.
• Computer literacy (MS Office)