Auftragsdetails

Detailed Description

The primary role of the Medical Information Lead (MIL) is to provide high quality medical information service while fostering strong client relations and client satisfaction. The MIL will be expected to take responsibility for one or more client projects, which could include projects being handled by other assigned Medical Information Leads (MIL) or Project Leads. The MIL may have supervisory responsibilities for project(s) and may have direct or indirect management for assigned Medical Information Specialists (MIS), and Medical Information Coordinators (MIC), Contact Center Coordinators (CCC), or Quality Control Coordinators (QCC). The MIL will be expected to develop a deep level of expertise of the client system, process and products. Depending on the specific client, project and team situation, the MIL may also be asked to take on other responsibilities including but not limited to client liaison/client management, program operations, quality assurance, training, escalation support, and medical writing.

Please note the MI Lead's for this client will have overall responsibility for all client account management tasks.

Essential Functions Include:

• Provide high quality medical information either directly in response to client requests or through support and mentoring of other staff involved in the delivery of medical information service. Requests may be received via phone, hard copy letter, email, fax or other channels.
• Ensure responses utilize appropriate and approved sources such as labeling, standard responses, published literature, and other approved data as per ProPharma internal SOPs and client working practices/instructions.
• Accurately identify, document and report adverse events, product quality complaints and other reportable information with high quality and within required timeframes. Support and mentor staff in successfully fulfilling these obligations.
• Complete all work in accordance with regulatory requirements, industry standards, client and ProPharma internal policies and practices.
• Supervisory tasks including delegation of work, overseeing of MIS, MICs or CCC workload and project completion.
• Engage as a fully functional member of the Medical Information team, ensuring all tasks are completed with high quality and on time.
• Develop subject matter expertise regarding assigned client systems, process and products.
• Provide escalation support for ProPharma MIS.
• Provide oversight of team to perform research, summarize data and write custom responses on behalf of ProPharma clients.
• Perform literature evaluations and other medical writing projects as needed.
• Provide client support activities including participation in client meetings, when appropriate.
• Provide training support as mentor and trainer for new hires and other team members.
• Assist in supporting Quality Assurance functions.
• May be required to provide guidance to team during after-hours coverage, if warranted. May be required to attend meetings outside of regular working hours.
• Adheres to company and country specific privacy policies.
• Other projects and duties as assigned.

Qualified candidates must have:

• Ability to supervise others directly or as part of matrix and provide direction as necessary.
• Ability to delegate workload and effectively communicate requirements to achieve successful completion of delegated tasks.
• Ability to correctly identify inquirer’s question(s) and formulate and communicate an accurate response utilizing multiple resources for information which may require scientific interpretation.
• Excellent written and oral communication skills and computer literacy.
• Working knowledge of medical terminology, pathophysiology, pharmacology, regulations, and industry standards.
• Ability to search the published medical literature, evaluate published scientific information and create written responses that summarize such content.
• Demonstrate planning, prioritizing and organizational skills showing an effective workload management system and meeting deadlines of both own tasks and tasks that have been delegated to assigned MILs and MIS.
• Excellent interpersonal skills including empathetic customer service skills.
• Understand and demonstrate the importance of providing superior customer service to clients to support the business.
• Able to take responsibility for work allocated (ensuring tasks are followed through to completion).
• Accuracy and attention to detail; able to understand and follow processes.
• Ability to anticipate issues, develop and offer solutions to minimize disruptions.
• Ability to organize and prioritize in quickly changing environment within resource constraints.
• Ability to learn, take instruction and apply to daily operations/tasks.
• Receptive to constructive feedback.
• Self-motivated. Ability to demonstrate initiative and internal drive. Willingness to seek out additional workload projects.
• Effectively work independently and as part of a team.