For the past 20 years, ProPharma has improved the health and wellness of patients by providing advice and expertise that empowers biotech, med device, and pharmaceutical organizations of all sizes to confidently advance scientific breakthroughs and introduce new therapies. As the world’s largest RCO (Research Consulting Organization), ProPharma partners with its clients through an advise-build-operate model across the complete product lifecycle. With deep domain expertise in regulatory sciences, clinical research solutions, quality & compliance, pharmacovigilance, medical information, and R&D technology, ProPharma offers an end-to-end suite of fully customizable consulting solutions that de-risk and accelerate our partners’ most high-profile drug and device programs.
Essential Functions of the Medical Information service delivery team include:
• Providing a high quality medical information enquiry handling service by answering technical questions in respect of designated products in an accurate, confident and professional manner. Enquiries may be received via phone, letter, email and fax.
• Complying with the specific Working Practices (WPs) which have been agreed with designated clients as well as following processes which may be documented in Client Instructions/other documentation.
• Ensuring that tasks are completed within the deadlines documented in the agreed ProPharma Group SOPs and WPs.
• Recognizing adverse events and defective product reports and handling and reporting these in strict compliance with agreed ProPharma Group SOPs and WPs.
• Translating English documents into the target language or vice versa, and delivering these translated responses either on the phone or in writing.
• Using existing standard responses to prepare medical information correspondence (via client databases) or taking responsibility for liaising with the Medical Information Support Services (MISS) department to request the generation of medical information correspondence.
• Logging all enquiries handled in an accurate, comprehensive and timely fashion in to Enquiry Handling Systems.
• Liaising with Medical Information Assistants to ensure data received from clients is saved on file in a timely manner where applicable.
We celebrate our differences and strive to create a workplace where each person can be their authentic self. We are committed to diversity, equity, and inclusion. Employees are encouraged to unleash their innovative, collaborative, and entrepreneurial spirits. With a holistic approach as an Equal Opportunity Employer, we provide a safe space where all employees feel empowered to succeed.
ProPharma Group is the leading global, independent, single-source provider of regulatory, clinical, and compliance services serving the pharmaceutical, biotechnology, and medical device companies. Our team of experts brings a comprehensive portfolio... Read More
