For the past 20 years, ProPharma has improved the health and wellness of patients by providing advice and expertise that empowers biotech, med device, and pharmaceutical organizations of all sizes to confidently advance scientific breakthroughs and introduce new therapies. As the world’s largest RCO (Research Consulting Organization), ProPharma partners with its clients through an advise-build-operate model across the complete product lifecycle. With deep domain expertise in regulatory sciences, clinical research solutions, quality & compliance, pharmacovigilance, medical information, and R&D technology, ProPharma offers an end-to-end suite of fully customizable consulting solutions that de-risk and accelerate our partners’ most high-profile drug and device programs.
The Medical Information Specialist (MIS) is part of the ProPharma Group MI Contact Center and follows all corresponding regulations, industry standards, and client/internal policies regarding medical information and the collection and documentation of adverse events, special situation events, and product complaints. Responds to unsolicited consumer, health care professional, and other external customer requests for medical and safety information received via the contact center, and website/e-mail.
Essential Functions:
1. Provides labeled and unlabeled medical/safety information responses in accordance with regulatory requirements, industry standards, and client and ProPharma Group internal policies and practices.
2. Proficient in medical terminology both in English and Filipino, verbally and in writing.
3. Accurately identifies, documents, and reports adverse events, pregnancy reports, special situation events, and product complaints in a clear and concise manner within required timeframes according to government regulations, ProPharma Group internal SOPs, and client working practices/instructions.
4. Formulates and provides accurate responses utilizing approved labeling and company standard responses, published literature, and other data (e.g. internal clinical data, post-marketing surveillance data). Assists with writing custom responses utilizing this data.
5. Adheres to company and country-specific privacy policies.
6. English speaking/writing essential.
Qualification Requirements:
1. Professional healthcare degree with active licensure.
2. Pharmacy or MD degree preferred.
We celebrate our differences and strive to create a workplace where each person can be their authentic self. We are committed to diversity, equity, and inclusion. Employees are encouraged to unleash their innovative, collaborative, and entrepreneurial spirits. With a holistic approach as an Equal Opportunity Employer, we provide a safe space where all employees feel empowered to succeed.
ProPharma Group is the leading global, independent, single-source provider of regulatory, clinical, and compliance services serving the pharmaceutical, biotechnology, and medical device companies. Our team of experts brings a comprehensive portfolio... Read More
