Auftragsdetails

The Medical Information Specialist (MIS) is part of the ProPharma Group MI Contact Center and follows all corresponding regulations, industry standards, and client/internal policies regarding medical information and the collection and documentation of adverse events, special situation events, and product complaints. Responds to unsolicited consumer, health care professional, and other external customer requests for medical and safety information received via the contact center, and website/e-mail.

Essential Functions: 

1.    Provides labeled and unlabeled medical/safety information responses in accordance with regulatory requirements, industry standards, and client and ProPharma Group internal policies and practices.
2.    Proficient in medical terminology both in English and Filipino, verbally and in writing.
3.    Accurately identifies, documents, and reports adverse events, pregnancy reports, special situation events, and product complaints in a clear and concise manner within required timeframes according to government regulations, ProPharma Group internal SOPs, and client working practices/instructions.
4.    Formulates and provides accurate responses utilizing approved labeling and company standard responses, published literature, and other data (e.g. internal clinical data, post-marketing surveillance data). Assists with writing custom responses utilizing this data.
5.    Adheres to company and country-specific privacy policies.
6.    English speaking/writing essential.  

1.    Professional healthcare degree with active licensure.
2.    Pharmacy or MD degree preferred. 

Necessary Skills and Abilities

1.    Excellent English language skills, verbal and written.
2.    Ability to write fluent and grammatically correct native (primary) language.
3.    Working knowledge of medical terminology, pathophysiology, pharmacology, regulations, and industry standards in Filipino language
4.    Ability to correctly identify question(s) and formulate and communicate an accurate response utilizing multiple resources of information which may require scientific interpretation.
5.    Excellent interpersonal skills including empathetic customer service skills.
6.    Receptive to constructive feedback.
7.    Self-motivated. Ability to demonstrate initiative and internal drive. Willingness to seek out additional workload or projects.
8.    Aptitude to learn other computer systems including inquiry handling database.
9.    Must hold valid Philippine work permit.  
10.  Must have demonstrated fast and reliable internet services that are dedicated (not shared with others) via fibre.
11.  Working hours will fall between 6am and 6pm PT Monday to Friday.      

We celebrate our differences and strive to create a workplace where each person can be their authentic self. We are committed to diversity, equity, and inclusion. Employees are encouraged to unleash their innovative, collaborative, and entrepreneurial spirits. With a holistic approach as an Equal Opportunity Employer, we provide a safe space where all employees feel empowered to succeed.

***ProPharma Group does not accept unsolicited resumes from recruiters/third parties. Please, no phone calls or emails to anyone regarding this posting.***