ProPharma Group is an industry leading, single source provider for regulatory compliance, pharmacovigilance, and medical information services across the full development lifecycle for pharmaceutical, biotechnology, and medical device companies. Operating around the world with offices in Australia, Canada, Germany, Japan, the Netherlands, Sweden, United Kingdom, and the United States, ProPharma Group’s fully integrated service offerings will provide clients with a comprehensive suite of global support services that are required to be competitive in today’s dynamic markets. We build successful long-term relationships with clients by providing leading industry knowledge, experience, and proven processes.
This Product Complaint Specialist position is critical in evaluating the Product Complaint cases created by Medical Information for next action(s). The Product Complaint Specialist may coordinate product retrievals, perform product complaint follow-ups, generate follow-up related correspondence and complete additional product complaint services for select clients. The Product Complaint Specialist may also prepare, and review reconciliation reports as needed by clients. This position requires someone with an extreme technical ability for proofreading and keeping a variety of processes and timelines straight within a regulated environment. Essential Functions Include: • Perform case review for product complaint cases to determine next action(s) required (if applicable): Qualified candidate must have: We celebrate our differences and strive to create a workplace where each person can be their authentic self. We are committed to diversity, equity, and inclusion. Employees are encouraged to unleash their innovative, collaborative, and entrepreneurial spirits. With a holistic approach as an Equal Opportunity Employer, we provide a safe space where all employees feel empowered to succeed. ***ProPharma Group does not accept unsolicited resumes from recruiters/third parties. Please, no phone calls or emails to anyone regarding this posting.***Job Description
o Coordinate Retrieval for select client companies, if applicable
o Place outbound follow up calls to complete Product
Complaint reports and to collect additional information as
requested by the client.
o Create letters in response to Product Complaints as directed by the client.
Additional contracted PC services for select client companies.
• Case entry of electronic correspondence
• Create and run reconciliation reports as needed.
• Product Complaint Specialist can confidently identify any new or follow-up Adverse Event details and report to appropriate contacts
• Product Complaint Specialist can confidently identify any new or follow-up Product Complaint details and report to appropriate contacts
• Provide administrative support for MI group as needed
• Manage Product Complaint inbox
• Update existing Product Complaint cases as appropriate
• Answer inbound calls and check voicemails for the Product Complaint phone line
• Other duties as assigned
Qualifications
Additional Information