Auftragsdetails

The Medical Information Coordinator (Bilingual) will provide comprehensive administrative support to Medical Information and Product Complaint teams. 

Essential job functions include:

• Call center intake and triage of adverse events, product complaints and medical information cases.
• Case entry of electronic correspondence into multiple databases.
• Quality assurance review of product quality complaint cases.
• Communicate with clients and send manual alerts as applicable for quality complaint cases.
• Place outbound follow up calls to complete product quality complaint reports and to collect additional information as requested by the client.
• Create letters in response to product quality complaints and medical information questions as directed by the client.
• Process USP, FedEx, and DHL mailers to collect product quality complaint samples.
• Run and develop client specific monthly reports as applicable.
• Other duties as assigned.

Qualified candidates must have:

• Required: High school diploma.
• Required: Bilingual in French and English in both written and spoken capacity.
• Preferred: Pharmacy technician, certified healthcare professional, Life Science graduate, veterinary technician or experience working in a medical environment.
• Required: Computer data entry experience.
• Preferred: Call center or customer service experience.
• Preferred: Familiar with Microsoft Office Suite (Outlook, Word, Excel).
• Proficient computer knowledge and computer keyboarding skills.
• Professional telephone etiquette; active listening and pleasant speaking.
• Exceptional customer service skills.
• Strong verbal, written and interpersonal communication skills.
• Strong organization and prioritization skills; able to multi-task, administrative and data entry duties.
• Strong problem solving skills.
• Strong decision making skills.
• Strong attention to detail.
• Strong writing skills.
• Ability to work well independently and within a team.
• Able to project professionalism and maintain composure in handling difficult situations and in times of stress.

We celebrate our differences and strive to create a workplace where each person can be their authentic self. We are committed to diversity, equity, and inclusion. Employees are encouraged to unleash their innovative, collaborative, and entrepreneurial spirits. With a holistic approach as an Equal Opportunity Employer, we provide a safe space where all employees feel empowered to succeed.

***ProPharma Group does not accept unsolicited resumes from recruiters/third parties. Please, no phone calls or emails to anyone regarding this posting.***