ProPharma Group is an industry leading, single source provider for regulatory compliance, pharmacovigilance, and medical information services across the full development lifecycle for pharmaceutical, biotechnology, and medical device companies. Operating around the world with offices in the United States, United Kingdom, Australia, and Japan, ProPharma Group’s fully integrated service offerings will provide clients with a comprehensive suite of global support services that are required to be competitive in today’s dynamic markets. We build successful long-term relationships with clients by providing leading industry knowledge, experience, and proven processes.
This position can be remote-based anywhere within the US, Canada and United Kingdom. Fluency in Brazilian Portuguese and English, written and verbal is a must.
Fully functional member of the Medical Information Contact Center.
Responds to unsolicited consumer, health care professional, and other external customer requests for medical and safety information received via the contact center, website/e-mail, and scientific meetings on behalf of ProPharma Group’s pharmaceutical clients. Ability to handle requests in English and native language is a must.
Provides labeled and unlabeled medical/safety information responses in accordance with regulatory requirements, industry standards, and client and ProPharma Group
internal policies and practices.
Able to understand inquiries, properly translate and write in both English and native
(primary) language. Must be capable of handling said requests in both languages
and have mastered proficient medical terminology in both languages as well.
Accurately identifies, documents, and reports adverse events, pregnancy reports, special
situation events, and product complaints in a clear and concise manner within
required timeframes according to government regulations, ProPharma Group internal
SOPs, and client working practices/instructions.
Formulates and provides accurate responses utilizing approved labeling and company standard
responses, published literature, and other data (e.g. internal clinical data,
post-marketing surveillance data). Assists with writing custom responses utilizing this data.
Assists in providing training support to department new hires.
Performs follow-up with inquirers at request of client.
Participates in project lead/client activities as appropriate.
Assists and/or performs literature evaluations including Periodic Safety Updates, Literature Summaries, and other medical writing projects as needed.
Assists with performing and editing translated documented.
Assists Medical Information Coordinator in providing full and compliant documentation per
SOPs.
Provides after-hours coverage on a rotated basis.
Adheres to company and country-specific privacy policies.
Other activities as assigned.
Excellent English and native (primary) language skill set especially verbal and written
(including proofreading) communication skills along with necessary ability to
translate in English and native language.
Ability to write fluent and grammatically correct American English and native Primary language.
Working knowledge of medical terminology, pathophysiology, pharmacology, regulations, and
industry standards in English and native (primary) language.
Strong cognitive abilities, including verbal reasoning, critical thinking, and analytical
ability.
Ability to correctly identify inquirer’s question(s) and formulate and communicate an
accurate response utilizing multiple resources for information which may
require scientific interpretation.
Excellent interpersonal skills including empathetic customer service skills.
Ability to multi-task with attention to detail within restrictive timeframes.
Proactive with demonstrative ability to independently identify problems and suggest effective
solutions.
Ability to organize and prioritize in quickly changing environment within resource
constraints.
Ability to learn, take instruction and apply to daily operations/tasks.
Receptive to constructive feedback.
Self-motivated. Ability to demonstrate initiative and internal drive. Willingness to seek out
additional workload projects.
Effectively work independently and as part of a team.
Highly proficient in computer applications, including Microsoft Office software platforms and
Adobe Acrobat, and experience using a document management system. Aptitude to learn other computer systems including inquiry handling database.
Multi-lingual capabilities where required as
primary/native language (Brazilian Portuguese).
Educational Requirements
Professional healthcare degree.
Nursing degree (RN/BS/BA/MS) or Life Science Graduate preferred.
Experience Requirements
Minimum: 1 to 3 years of healthcare practice or
FDA-regulated environment experience.
Preferable: 1 to 3 years of experience in a drug information setting (including fellowship) or in the pharmaceutical industry
Multi-lingual capabilities where required as
primary/native language (Brazilian Portuguese).
We celebrate our differences and strive to create a workplace where each person can be their authentic self. We are committed to diversity, equity, and inclusion. Employees are encouraged to unleash their innovative, collaborative, and entrepreneurial spirits. With a holistic approach as an Equal Opportunity Employer, we provide a safe space where all employees feel empowered to succeed.
***ProPharma Group does not accept unsolicited resumes from recruiters/third parties. Please, no phone calls or emails to anyone regarding this posting.***
ProPharma Group is the leading global, independent, single-source provider of regulatory, clinical, and compliance services serving the pharmaceutical, biotechnology, and medical device companies. Our team of experts brings a comprehensive portfolio... Read More
